💻 Online Tech Coaching – Appointment Guidelines & Service Kits

We offer several service kits tailored to your specific needs. Choose from the following options:

✅ KIT B+
✅ KIT A+
✅ KIT S+
✅ KIT K+

Each kit provides a unique level of support—please select the one that best fits your situation.

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📅 Online Tech Coaching is Appointment-Based

To ensure smooth and secure service, all Online Tech Coaching sessions require an appointment. Online sessions are conducted via Google Meet, Zoom, or any applicable video conferencing platform. Kindly follow these steps when requesting one:

1. Use your primary Facebook account when booking.
2. You must be the ISP subscriber or be officially authorized by the subscriber.
3. Only the account holder (subscriber) can request an appointment.
4. Prepare the following documents:
   • Proof of Billing (latest copy)
   • Valid Government-issued ID
   • Authorization Letter & ID (if you’re acting on subscriber’s behalf)
5. Set aside dedicated time for the session to ensure full focus and assistance.

📌 Before the Session: Please Prepare the Following

1. 💻 The Device You Want to Configure
   • Whether it’s a router, laptop, modem, or other equipment — make sure it’s powered on, connected properly, and ready for setup or troubleshooting.
2. 📱 A Mobile Phone with Mobile Data
   • This will be used for communication during the session. It’s important in case your WiFi goes down or we need a backup connection.
3. 🖥️ A Separate Device for Configuration
   • This can be a desktop, laptop, phone or tablet — ideally the one you’ll use to access settings, browser, or tools needed during the coaching session.

This process is designed to protect your connection and ensure we are assisting the rightful account owner.

I am a TECHNICIAN, not a MAGICIAN.

While I always aim to provide the best support possible, there are certain issues that are beyond my control, such as:

• 🚫 LOS (Loss of Signal) due to disconnected fiber cables or damaged lines from the NAP box
• 🚫 Slow or no Internet connection caused by ISP maintenance or outages
• 🚫 Server-side issues – These are problems only ISP technicians can fix, as they require internal access
• 🚫 Hardware failures that need replacement or physical repair

💡 What I Can Promise:

I may not have all the resources, but I will:

• Do my best to find a solution or workaround
• Help you narrow down the root cause of the issue
• Be honest when something is out of my scope
• And most importantly, I’ll need your full cooperation to troubleshoot certain problems effectively

💬 A Quick Note from Your Technician

I genuinely enjoy helping others and often give tech advice for free.

But due to past spamming and misuse, I now have to do some light screening to ensure you’re a real person with a real networking concern.

Also, please understand: Tech support takes time, effort, and focus.

That’s why, for certain services, I may ask for a reasonable fee—a small way to value the time and expertise involved.

That’s fair, don’t you?

📩 Let’s work together to solve your tech problem—the smart way.

Note: Information on this page is subject to change without prior notice.